As a merchant of fashion and vintage ribbons, lace, buttons, beads and trimmings, The Ribbon Gardner™ , custom cuts many of its products to the consumers' specification. The merchandise that we carry comes in a great variety of colors and materials that cannot always be exactly replicated on every computer monitor. Because we also encounter the problem of reselling previously cut material to another customer, we are unable to take back any cut merchandise.

For merchandise sold by the yard, if color matching is critical (and since we cannot allow return of cut merchandise), please send us a color sample to match along with specifications: ie. exact match, shade darker or shade lighter is acceptable.

We also offer you the option of buying a 1/8 yard quantity for sample purposes. The cost will be 1/8 of the price per yard of the item, plus $5.85 for shipping and handling, plus tax if applicable. Sample orders will be sent via Priority Mail.

For merchandise that is sold by the piece (e.g. buttons, notions, frogs, tassels, etc.) and for full put-ups we will allow returns within 10 days of receipt provided the product remains undamaged and in its original packaging.

In order to return merchandise, please call 817-469-7043, Monday thru Saturday between the hours of 10:00 a.m. and 5:00 p.m. C.S.T., or email at any time to:
customerservice@theribbongardner.com , to request a Return Authorization Number.

Once we receive and inspect the merchandise, we will issue a credit to your credit card, or if you paid by check, will issue a refund check, less appropriate shipping and handling charges.

We inspect all of our merchandise before it is shipped out to you. In the unlikely event of receiving damaged merchandise, the items will be replaced by new merchandise. The damaged goods must be returned to us to avoid double billing.

Items that are returned without an Return Authorization Number will incur a 25% Restocking Fee.

Returned merchandise should be sent to:
The Ribbon Gardner
1303 West Abram Street
Arlington, Texas 76013

If you have further questions please call us at 817-469-7043,
or e-mail us at: questions@theribbongardner.com