Answers to some of the most
Frequently Asked Questions

Q: What are your store hours?
A. We are open Monday thru Saturday from 10:00 a.m. to 5:00 p.m. C.S.T.

Q: Where are you located?
A: We are located in the heart of the Dallas/Fort Worth Metroplex at 1303 West Abram Street, Arlington, Texas 76013. Our store is inside an old house situated on the north side of Abram Street, between the intersections of Davis Street and Fielder Road. For a printable map, Click Here.

Q: Do you accept checks?
A: Yes

Q: Do you accept credit cards?
A: Yes, we accept both Mastercard® and Visa®.

Q: How can you be contacted?
A: You can contact us by mail at the address listed above, call us during store hours at 817-469-7043, fax us at 817-459-0196, or email us at customerservice@theribbongardner.com .

Q: If I sign up online for your mailing list, will you share my information with others?
A: No, absolutely not! Click here to review our privacy policy.

Q: What are your terms of service?
A: Click here to review our terms of service.

Q: How do you normally ship orders placed online?
A: A: We ship within the continental United States via both UPS and USPS.

Q: Are all web orders automatically insured?
A: No. Orders shipped via UPS are insured up to a value of $100.00. If your order exceeds that amount, and you wish your shipment to be fully insured, please let us know. Orders shipped via USPS are not insured. If you would like insurance on USPS shipments or full insurance on UPS shipments exceeding $100.00, let us know in the Special Notes box located at the bottom of the
Check Out page.

Q: Do you charge a shipping and handling fee?
A: Yes, shipping charges include a $0.75 fee (per total order, not per item) to cover costs of packaging and a portion of the handling expense. We feel that is is better to assess a small shipping and handling fee than to raise prices. We hope that you agree.

Q: What is your return policy?
A: Click here to review our return policy.


Q: Do you accept orders from outside the United States?
A: Yes, in most cases. However, our shopping cart is unable to process orders from outside the U.S. at this time. We recommend that International orders be placed by fax or email.
To see our International Order Policy, Click here.
For a printable version of our International Order Form, Click here.