Shopping Cart Help
Please Note: While we have attempted to make our system compatible with as many browsers as possible, some older browsers may not be able to use the shopping cart software. Also, and most importantly, in order for the cart to properly keep track of your entries, your browser must allow cookies. If you have disabled your cookies, please enable them while visiting our site. If you experience any difficulty in using the cart or if you prefer to order offline, Click here for a printable order form that can be mailed or faxed to us.

To begin the shopping process, click on the Ribbon Gardner Online Boutique link that is located at both the top and bottom of all our web pages.

If you entered our site theribbongardner.com or gardnersribbonsandlace.com, to begin the shopping process, click on the Online Boutique link that is located at both the top and bottom of all our web pages. However, if you found us from a search engine, you may have been directed directly to our shopping cart. If you came to the Help page from a page that lists Shopping Categories, then you are already in our shopping cart area.


Once you are in the shopping area, there are two ways to navigate our shopping cart. Both methods are listed below. It is okay to use a combination of the two.


1. Text Links
At the top left of the cart pages is an area called Shopping Categories. All of the items currently available are listed alphabetically by category. Click on any of these links to view the items in that specific category.

2. Category Pictures
On the Shopping Categories page, you will see pictures of all the categories we currently offer online. Clicking on any picture will take you either directly to those items in the cart, or to a sub-category page containing pictures of the sub-categories. Clicking on any picture will take you either directly to those items in the cart, or to a sub-category index page containing pictures of the sub-categories. Clicking on any of the sub-category pictures will take you to those items in the cart. For example, if you click on the Buttons picture, you will be directed to the BUTTONS page, where you can choose a sub-category such as Rhinestone, Shell, Wood, etc. Once you have finished shopping in a particular category, you can return to any of the picture indexes by using the Site Links. The Site Links are located on the left side of all the cart pages, directly below the Shopping Categories links.
Please note that the Site Link “Home” takes you the Shopping Categories page. All the other Site Links should be self-explanatory

How to place an order.

Browse through our online boutique ordering as many items as you want. For each one, put the quantity in the quantity field. Note: The quantity must be a whole number. (no fractions or decimals) The unit of measurement for each type of item is listed above the price. For example, Price per button, or Price per yard, etc.

Click on add to cart. After the screen refreshes, near the top of the page, you will see a confirmation that the item has been added to your cart. You will also see, the total items in your shopping cart and the total cost for all items added, excluding shipping and tax (if applicable).

At any time, you can click on View Cart to see what you have in your cart, along with your pre-shipping total. From the View Cart page, you can Edit Quantity, Remove Items, Continue Shopping, or Check Out.

To change a quantity, click on Edit Quantity, and then enter the new quantity in the box at the left. Then click on Edit Quantity again to submit the change(s). After the page refreshes, you will see the changes that you made reflected in the totals at the top of the page. Click on Continue Shopping to return to the category in which you were shopping, or use one of the links on the left of the page to view a new category. If you are ready to place you order, click on Check Out.

To delete an item, click on View Cart, and then click on Remove Items. To remove an item, click in the box on the left of the item to give it a check mark, indicating that you want to delete that item. Then click on Remove Items again to complete the process. After the page refreshes, you will see the changes that you made reflected in the totals at the top of the page. Click on Continue Shopping to return to the category in which you were shopping, or use one of the links on the left of the page to view a new category. If you are ready to place you order, click on Check Out.

Continue shopping in this way until you have made all your selections, then click on the Check Out button.

Upon clicking Check Out, you will go to a page showing all the items in your cart and the total cost for all items, excluding shipping and tax (if applicable). These amounts will be included later in the process.

In the Payment Information area, enter your name and billing address (these items are required). Next, select a payment method… either check, MasterCard, or Visa by clicking in the little circle to the left of your choice. Selecting one of these three payment methods is required. If you cannot use any of these payment methods, you will need to phone, email, or fax us your order. Click here for a printable order form that can be mailed or faxed to us. Note: If you are paying by check, do not send payment until you receive any email from us confirming the status of your order and requesting payment.

In the Shipping Information area, select the Method that you prefer. (This is a required entry). We ship UPS and USPS within the continental United States, unless you request otherwise. Please be aware that with UPS, insurance is automatically included in the shipping cost, up to a value of $100. If your order exceeds that amount, and you wish your shipment to be fully insured, please let us know. Orders shipped via USPS are not insured. If you would like insurance on USPS shipments or full insurance on UPS shipments exceeding $100.00, let us know in the
Special Notes box located at the bottom of the Check Out page.


Important: If you wish to have your order shipped via another method, then choose UPS Ground Residential for now, and specify the alternate shipping method you prefer in the Special Notes box located at the bottom of the page. When your order is processed we will manually correct the shipping charges to reflect your preference and notify you of the amount in our final confirmation email. Next, enter your shipping address if it is different than your billing address. If the billing and shipping addresses are the same, you may leave the shipping address area blank.

In the Phone/Email area, enter your phone number and email address (this information is required).

If you have any comments or special requests, please enter them in the Special Notes box.

To complete the order process, click on Verify Order. A new page will open showing all items included in your order, as well as, the total for your order, listing the items total, estimated shipping cost*, and the amount of tax (if any). You will also see the shipping, billing, contact, and payment information that you entered on the Check Out page.

* Shipping charges are estimated based on the weight of the item and the average weight of packing materials and container. In most cases, the estimated shipping cost will be correct. However, if there is a difference you will be notified. If you are paying by credit card, your card will not be charged until you have approved any increased cost.

If you are satisfied that the information show is correct, click the Submit Order for Processing button. If you discover an error, click on the Make Changes button. Make the necessary changes and then click Submit Order for Processing.

You will now be taken to a page confirming that your order has been sent. Click on the Return to Storefront button to return to the shopping cart, and use the Site Links to return to The Ribbon Gardner™, or if you are ready to exit our web site, use your browser to navigate to your next destination.

After your order has been submitted, you will receive an automatically generated email thanking you for your order. This email serves two purposes. It confirms that the order submission process worked properly and it gives you a copy of all your order information. You may wish to save it for reference until you have received your merchandise. After we have processed your order, you will receive a second email from us.

If you are paying by credit card you will receive one of two emails:
either
All items are in stock, the order total shown when you submitted your order was correct, your order has been shipped, and the amount has been charged to your credit card.
or
You will get an email listing any out of stock items, shipping charge changes, etc. and asking you to approve the changes. Your order will not be shipped and your credit card will not be billed until we hear back from you.

If you are paying by check, you will receive an email listing the items in stock and the exact order total including freight and tax (if applicable), and requesting that you send payment. Your order will be shipped as soon as your check has been received and processed. In order to avoid extra paperwork, please do not send your check until you have received this second email.

If you have any questions that have not been answered above or have problems with the shopping cart software, contact questions@theribbongardner.com.


Thank you for shopping with us!