For
packaged merchandise and merchandise that is sold by the piece (e.g.
buttons, notions, frogs, tassels, etc.) and for full put-ups of items
sold by the yard, we will allow returns within 30 days of receipt
provided the product remains undamaged and in its original packaging.
However, as a merchant of fashion and vintage ribbons,
lace, and trimmings, The Ribbon Gardner™ , custom cuts many
of its products to the consumers' specification. Because we encounter
the problem of reselling previously cut material to another customer,
we are unable to take back any cut merchandise, with the
exception of damaged or flawed merchandise.
Therefore, for merchandise sold by the yard, if color matching is
critical (and since we cannot allow return of cut merchandise), we
suggest that you send us a color sample to match along with specifications:
ie. exact match, shade darker or shade lighter is acceptable, etc.
We also offer you the option of buying a 1/8 yard quantity for sample
purposes. Just give us a call or send us an email and let us know
what you need.
In order to return merchandise, please call 817-469-7043, Monday thru
Saturday between the hours of 10:00 a.m. and 5:00 p.m. C.S.T., or
email at any time to: customerservice@theribbongardner.com
, to request a Return Authorization Number.
Once we receive and inspect the merchandise, we will issue a credit
to your credit card, or if you paid by check, will issue a refund
check, less appropriate shipping and handling charges.
We inspect all of our merchandise before it is shipped out to you.
In the unlikely event of receiving damaged merchandise, the items
will be replaced by new merchandise. The damaged goods must be returned
to us to avoid double billing.
Items that are returned without an Return Authorization Number will
incur a 25% Restocking Fee.
Returned merchandise should be sent to:
The Ribbon Gardner
1303 West Abram Street
Arlington, Texas 76013
If you have further questions please call us at 817-469-7043,
or e-mail us at: questions@theribbongardner.com
